At elegantleadcreations.com, we are committed to providing you with a satisfying shopping experience. If you are not satisfied with your purchase, please apply for a refund according to the refund policy below.
Refund Request Time
If you wish to request a refund, please submit a refund request within 30 days of receiving the product.
Please understand that refund requests cannot be processed for products that are older than 30 days.
Refund Conditions
The product must be in its original condition, unused, undamaged, and in its original packaging.
Any promotional and discounted items are not eligible for refunds (see Special Promotion Terms for details).
Refund Process
Submit a request: Please contact our customer service team via email at goldberglajd@gmail.com and provide the following information:
Order number
Item name
Refund reason
Clear photo of the product (if applicable)
Review: Our customer service team will review your request within 2 business days and notify you of the outcome via email.
Returns: If your request is approved, we will provide a return address and further instructions. Please make sure to return the item as instructed.
Refunds: Once we receive the returned item and confirm that it is eligible for a refund, you will receive a full refund. Refunds will be processed through the original payment method and may take up to 5 business days to process.
Notes
The customer is responsible for return shipping costs unless the item was sent to the wrong address or the item was damaged.
This policy applies to products purchased directly from elegantleadcreations.com. Items purchased from third-party sales are not covered by this refund policy.
Thank you for choosing elegantleadcreations.com and we look forward to providing you with a great shopping experience!