Welcome to elegantleadcreations.com! To help you understand our services and products, we have compiled some frequently asked questions and answers. If you encounter any problems while shopping on the website, please feel free to contact our customer service team.

  1. How do I place an order?
    You can easily place an order by following the steps below:

Browse the products on the website and select the one you are interested in.

Click the “Add to Cart” button.

Go to the shopping cart page, confirm the product information, and click “Checkout”.

Fill in the delivery information and choose the payment method to complete the payment process.

  1. Can I modify or cancel the order I have placed?

If you wish to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once the order has been processed or shipped, it may not be possible to modify or cancel it.

  1. What payment methods can I choose?
    We accept the following payment methods:

Credit card (Visa, MasterCard, American Express)
Debit card
PayPal
Other third-party payment platforms (specifically subject to the list on the website)

  1. How can I check the status of my order?
    You can check the status of your order by:

Log in to your account and check the order status on the “My Orders” page.
Or, check the link in the order confirmation email.

  1. How do I request a refund?
    To request a refund, please contact our customer service team within 30 days of receiving the product and provide the order number and the reason for the refund. Please read our refund policy for more information and specific procedures.
  2. How is the product delivered?
    We currently offer the following delivery methods:

Standard delivery
International delivery
Specific delivery time and cost will be displayed at checkout. Please choose the appropriate delivery method based on your needs.

  1. Can international orders be shipped?
    Yes, we support international shipping. Please note that international orders may incur additional customs duties and import taxes, which vary from country to country.
  2. What if there is a problem with the product I received?
    If the product you received is damaged or does not match your order, please contact customer service immediately. We will provide you with return and exchange instructions.
  3. Is my personal information safe and secure?
    We take your privacy very seriously. Please refer to our Privacy Policy to learn how we collect, use and protect your personal information.

Thank you for visiting elegantleadcreations.com, and we look forward to providing you with a great shopping experience!